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Frequent asked questions
Where are the collection points?
We work hard to make your purchase experience with Bona as easy as possible. You can find all our collection partner's address here: https://www.bonafamily.com.au/pages/faqs
Can I combine orders?
Unfortunately we are unable to combine orders once it has been placed. This will allow us to pack your orders efficiently and to minimize errors.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received.
However, do note that orders will only be shipped when all the pre-order products have arrived and when your credit card payment has been approved and billing and delivery address is verified.
Alternatively, you may check the status of your order in “My Account” if you are a registered user.
Multiple collection location
We offer 8 collection points in Melbourne. Free shipping in Metro VIC on order or order above $150 or for order over $250 in QLD, NSW, SA, WA.
Security Payment
We ensure secure payment with PCI DSS.
Convenient shopping experience
We offer large selection of toys and homeware productsfor you to choose from